Shipping policy

SHIPPING POLICY AND LEAD TIMES 

For any product that does not show a lead time we have a standard 5 business day processing time for orders. Please note that the shipping service selected does not change the processing time, but only the actual shipping time. 

The period from order submission to delivery is referred to as lead time. Lead time is the total time to process, fulfill, and deliver an order. Lead time can be from just a few days to four weeks depending upon the nature of your order.

International Delivery Addresses
Orders for delivery outside of the United States are delivered by United States Postal Service - USPS or United Parcel Service - UPS (the “carriers”) at the lowest priced service level available. Shipping charges only cover the carriers delivery. Duties, brokerage fees, or taxes are not included and may require additional funds at the time of delivery by the customer. Return shipping fees (if applicable) for refusal of an order will be subtracted from the customer's refund.

USPS First Class Mail (2 to 5 days-in-transit)
UPSP First Class mail delivery option is available for addresses in the Continental USA, Alaska, and Hawaii for all orders. Transit time is 2 to 5 days depending upon the distance from Orlando, FL.

USPS Priority Mail (1 to 4 days-in-transit)
UPSP Priority mail delivery option is available for addresses in the Continental USA, Alaska, and Hawaii for all orders. Transit time is 1 to 4 days depending upon the distance from Orlando, FL.

USPS First Class Package International (7 to 21 days-in-transit)
UPSP First Class Package International mail delivery option is available for addresses outside of the Continental USA. Transit time is 7 to 21 days.

United Parcel Service (UPS) Standard International (2 to 7 days-in-transit)
USP Standard International mail delivery option is available for addresses outside of the Continental USA. Transit time is 2 to 7 days.

Any packages which are undeliverable and returned to us will be re-shipped at the customer's expense.  This includes:
- Customer imputing a wrong or incomplete address 
- Unclaimed, packages not claimed within allocated time.  (even if no notice was left)
- No forwarding address found.
- No such name.  (Carrier cannot determine residency) 
- Any and all other circumstances due to carrier error.  

If a package states, "returned to sender" and has not actually been returned to us, an insurance claim will have to be filed.  

 

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